Dr Eng. Urszula Balon, Assistant Professor

Graduate of the Krakow University of Economics (formerly the Academy of Economics in Cracow).
She began her academic career in 1996 as an Assistant. In 1998, she completed a second field of study – Accounting. In 2006, she earned a PhD in Economic Sciences on the basis of her doctoral dissertation entitled “Quality Costs in the Quality Management System on the Example of a Selected Food Enterprise.”

Currently, she holds the position of Assistant Professor at the Krakow University of Economics.

Research Interests

• Quality management
• Quality costs
• Economic aspects of quality
• Complaint management
• Complaints in quality management systems
• Complaints as a consumer right
• Consumer evaluation of quality
• Consumer behavior on the market

Courses Taught

• Economics of Quality
• Economic Aspects of Quality
• Cost Accounting
• Cost Accounting for Engineers
• Consumer Evaluation of Quality
• The Consumer on the Market
• Creative Thinking Workshops
• Creative Problem Solving in Quality-Oriented Organizations
• Complaint Management

She also supervises undergraduate and engineering theses.

Other Academic and Professional Activities

• 2007–2012: Member of the Didactic Committee of the Faculty of Commodity Science
• 2008–2012: Member of the University Finance Committee
• 2012–present: Member of the University Election Committee
• 2016–2019: Member of the Faculty Committee for Didactics
• 2019–present: Member of the Program and Didactics Committee

Certified Internal Auditor of Quality Management Systems.